An effective customer onboarding process can be the foundation of your long-term relationship with your customers and a key driver of your business’ growth.
H can help you onboard your customers at scales you wouldn’t think possible. Here’s how it works:
The H team will help you define your optimal customer onboarding experience, with all the precise steps or markers along the way.
We translate each marker into measurable customer usage data.
We develop a custom dashboard that automatically monitors all customer onboarding engagements and measures the speed and quality of the onboarding process.
Alerts will automatically draw your attention to problems and opportunities so that, rather than trying to engage with every customer all the time, you can focus on engaging the right customers with the right action at the right time.
The result is accelerated growth with more engaged and happier clients.
Seamless Customer Onboarding Process
Driven by Powerful, Real-Time Insights
Get access to a powerful dashboard with configurable indicators to let you know at a glance how you are doing, and where you need to focus.
Define tactical and strategic alerts to highlight what’s changed and which clients are trending.
Launch Velocity Drill Down
Discover who is adopting as expected and who needs help
Identify specific utilization markers to measure client onboarding
Identify thresholds to highlight customers outside of expected onboarding cadence (Better or worse)
Monitor progress from backend markers in real time